When it comes to building a meaningful career in tech, Zendesk careers stand out for offering innovation, inclusivity, and real growth potential. Whether you’re a software engineer, sales expert, customer support specialist, or marketer, Zendesk provides a dynamic environment where your contributions truly matter.
In this article, we’ll dive into everything you need to know about Zendesk careers: available roles, the hiring process, company culture, employee benefits, and tips for landing a job at one of the most respected customer experience platforms in the world.
What is Zendesk?
Zendesk is a leading provider of customer service and engagement solutions. Founded in 2007 and headquartered in San Francisco, Zendesk helps businesses deliver exceptional customer experiences through its cloud-based software. The company’s tools include ticketing systems, live chat, AI-powered bots, and customer relationship management (CRM) platforms used by more than 160,000 companies globally.
But beyond its products, Zendesk is recognized as a great place to work—known for its diversity, flexibility, and mission-driven culture.
Why Choose a Career at Zendesk?
1. Strong Company Mission
Zendesk is committed to improving customer relationships through simple, powerful technology. Employees often cite the company’s mission as a source of motivation and pride.
2. Diversity & Inclusion
Zendesk is a vocal advocate for workplace diversity. Their D&I programs include employee resource groups (ERGs), inclusive hiring practices, and ongoing education to create a welcoming space for people of all backgrounds.
3. Global Opportunities
With offices in major cities like San Francisco, Dublin, Singapore, Tokyo, London, and Melbourne, Zendesk careers offer international exposure and mobility.
4. Remote-Friendly Culture
Since 2020, Zendesk has embraced remote work. Many roles are now available as hybrid or fully remote, offering flexibility for a modern workforce.
Popular Job Roles at Zendesk
Here are some of the most in-demand roles you’ll find under Zendesk careers:
🔧Engineering & Product
Software Engineer (Frontend/Backend/Full Stack)
DevOps Engineer
Product Manager
Data Scientist
UX/UI Designer
Sales & Marketing
Account Executive
Sales Development Representative
Marketing Manager
Customer Success Manager
Partner Enablement Lead
Customer xperience
Technical Support Engineer
Customer Advocate
Solution Consultant
Implementation Specialist
People, Legal & Finance
HR Business Partner
Talent Acquisition Specialist
Legal Counsel
Financial Analyst
You can explore all open roles at their official careers page:
Zendesk Internship & Graduate Programs
Zendesk also offers a variety of internship programs and graduate roles for early-career professionals. These programs typically span 10–12 weeks and include structured training, mentorship, and real-world projects.
Popular internships:
Software Engineering Intern
Sales Intern
Product Management Intern
Marketing Intern
They often recruit from top universities and offer interns a path to full-time employment.
Zendesk Company Culture
✅ Core Values
Zendesk fosters a culture based on trust, humility, respect, and transparency. Employees are encouraged to speak up, contribute ideas, and challenge the status quo.
✅ Team Collaboration
Zendesk believes in cross-functional teamwork. Whether you’re in product or marketing, collaboration is key to innovation and problem-solving.
✅ Work-Life Balance
Flexible schedules, remote options, and wellness programs ensure employees maintain a healthy work-life balance.
✅ Sustainability & Social Impact
Zendesk Cares is the company’s community impact initiative. Employees are given volunteer days and opportunities to support causes they believe in.
Zendesk Employee Benefits
A career at Zendesk comes with a wide range of benefits, including:
Competitive salary & performance bonuses
Stock options and equity grants
Comprehensive health insurance (medical, dental, vision)
Mental health support and wellness stipends
Generous paid time off (PTO), holidays, and parental leave
Remote work setup reimbursement
Career development budget and learning resources
How to Apply for Zendesk Careers
Here’s a step-by-step guide to help you apply for Zendesk jobs:
1. Visit the Zendesk Careers Page
Browse open positions at https://www.zendesk.com/jobs. Filter by location, department, or job title.
2. Tailor Your Resume
Make sure your resume is customized for the role. Highlight achievements, tools, and experiences that align with Zendesk’s job description.
3. Submit an Online Application
Fill out the form, upload your resume, and add a short, thoughtful cover letter if required.
4. Prepare for Interviews
Zendesk’s hiring process typically includes:
Initial HR screening
Technical or role-specific interviews
Culture fit or values interview
Final panel or manager round
5. Follow Up
If you haven’t heard back in 1–2 weeks, consider following up via email or LinkedIn with your recruiter.
Tips to Get Hired at Zendesk
Learn the Products: Familiarize yourself with Zendesk’s software, especially if applying for customer support or sales roles.
Show Empathy: Zendesk emphasizes empathy as a core value. Highlight experiences where you demonstrated understanding and support.
Be Data-Driven: For roles in product, engineering, or marketing, showcase how you’ve used data to make decisions.
Embrace Diversity: Share how you’ve contributed to inclusive environments or worked with diverse teams.
Reviews from Zendesk Employees
Here’s what current and former employees say about working at Zendesk (based on Glassdoor and LinkedIn feedback):
Zendesk offers great career growth and work-life balance. The leadership is approachable.”
The company culture is inclusive and welcoming. There’s a strong emphasis on employee wellness.”
“Work is challenging but rewarding. You’re encouraged to think outside the box.
Overall, Zendesk is rated highly for employee satisfaction, benefits, and career advancement.
Final Thoughts on Zendesk Careers
Zendesk isn’t just a great tech company—it’s a place where careers can truly thrive. From entry-level positions to executive roles, the company offers a transparent, inclusive, and flexible work culture that empowers people to grow.
Whether you’re just starting your journey in tech or looking for your next big opportunity, Zendesk careers offer a pathway to purpose, innovation, and long-term success.